SnorkelingEquipment.com Satisfaction Guarantee

Satisfaction Guarantee*

We are so sure that you will love our quality products that we offer you this guarantee. Any single item purchased from us (excluding clearance, used/antique & special orders) can be returned for a refund when received in our warehouse within 30 days from the day you receive the item, no questions asked.

The store credit or refund amount will be the full purchase price of the item without any restocking/handling charge. (shipping is not refundable). The item must be in its original (new)* condition and packaging and prior authorization (RMA#) must be arranged by email. There will be a 25% restocking/handling fee of any properly authorized return item price if received later than 30 days. If an (RMA#) is not received then there will be a 25% restocking fee of the purchase price or refusal of package at our discretion. After 30 days of reciept we cannot accept returns or exchanges. All shipping charges are the purchaser's responsibility

*New is defined as unused, original manufacturer packaging and attached tags or a combination of both.

**Used is defined as worn or obvious signs of wear, no attached tags, not original packaging or a combination of all. If the product is a wetsuit and you try it on please let it air out before repacking as there will be a cleaning fee deducted if it has obvious odors, wetsuits must be rolled not folded or crumpled into box as creases do not come out and will incurr a restocking fee depending on the damage.

Thank you, I got the mask today... you guys are really efficient / the best online scuba store !!!
Rick, California

Elizabeth - Thank you for the wonderful customer service.....the kids used the shirts while on vacation in Cancun and they loved wearing them. As parents, we loved them too because the kids all avoided the sunburn and were protected from the sun, especially during that peak time. We appreciate your quick response in being able to exchange the shirts for the correct sizes so quickly so we could have them for our vacation.
Yaz, California

Thank you so much for the quick shipping and response time!
Robert, California

Bill - thank you, I received the package today! I appreciate your efforts.
Atossa, California

I just wanted to thank you again for your advice and effort with the Xcel wetsuits. Both mine and Catherine's fit like a glove and we had a wonderful time getting certified and diving
in Belize. I wish I had talked to you earlier :) Boris, Massachusetts

"Just wanted to say thank you, I received the fins today as promised and my son and I will be using them on our camping trip." Mike- Indianapolis, Indiana

"Thanks Guys!!!! You guys are the best!!!! I WILL be doing business with you again.....I will also be sure to tell everyone about you as well. Thanks again!" Don-Coral Gables, Florida

"My son would not have been able to go surfing if the wet suit we ordered didn't get to us, he had a wonderful time. Thanks you for your prompt service and honest feed back about when the product would ship." Janet-New Jersey

"let me say that I was extremely pleased with the service I received for my last order. Although I made several errors and subsequent corrections throughout the order process, communication about revision and feedback regarding the progress of the order was more than excellent." Bill-Oakland, New Jersey

"Thanks!! I leave for Catalina this Friday at 12:00 noon. I think 1 day would be better just to make sure it gets here on time. Thanks for making this happen! I need more stuff and you have earned my business, so I'll talk to you later." Paul- Bakersfield, California

"Thanks. I received the order today. Thanks again, your customer service has been outstanding and we are very pleased with the light and dive bag. Kudos all around!" Joni-Evergreen, Colorado